Return policy

Our return policy:

When you agreed to make the purchase from this website you agreed on our return policy as following;

- Within 30 days after the buyer receives it, regardless of any reasons. It is your responsibility to check item is correctly received as description, within 30 days.
- The buyer responsible for return postage costs.
- You must return in their original packaging and in the same condition as when you received the item.
- If you don't follow our item condition policy for returns you may not receive a full refund.

As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items:

• Are faulty or develop a fault within a reasonable period of time after purchase
• Aren't fit for purpose (i.e. they don't do what the seller said they would do)
• Don't match the seller's description or sample
• Are of unacceptable quality; or
• Fail to meet other mandatory consumer guarantees under the New Zealand consumer law.

You may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.

Consumer guarantees don't apply if you:

• Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product
• Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.